Is something unclear to you?
frequently asked Questions
How long is the processing time?
All of our items are made to order. Depending on the order situation, the delivery time is approx. 10 working days.
Early shipping is only possible by prior arrangement.
I made a mistake in my order, can I still change it?
In this case, please get in touch as soon as possible
possible by stating your order number via the contact form or
by email to email@example.com
If your order is not yet in production, we can still make changes.
What is the best way to attach the products?
Depending on which surface you want to attach the wooden product to, we recommend different products.
For door signs with leather strap suspension, we recommend transparent adhesive hooks.
Please note the instructions given by the manufacturers.
Can I pick up my order?
Yes, pickup is possible.
Please select PICK UP instead of shipping at checkout.
You will therefore not be charged any shipping costs.
I will contact you and we can arrange an appointment.
My package was delivered damaged, what can I do?
If this is the case, please send an email with photos of the damaged product to
firstname.lastname@example.org stating your order number.
We will check your request as soon as possible and replace the damaged goods.
Please note that wood is a natural product and there may be slight color variations
or irregularities in the grain of the wood no reason to
Complaint or complaint are.
Custom made/your own logo
If you have your own design idea or logo, please send us an email.
Name your wishes and also send your logo directly to be able to check whether it is suitable for laser engraving.
Can I also use the products outdoors?
Our products are made from untreated wood. for one
They are therefore not suitable for long-term outdoor use.
Who pays the shipping costs in case of a return?
In the case of a return, the shipping costs must be borne by the buyer himself.
If this is the case, please contact us beforehand via that
contact form or send us an email to email@example.com
note that personalized products are non-returnable
unless it is a material defect.
You want a cooperation with me? Please send us an email
firstname.lastname@example.org with a link to your site or yours
Are you a retailer and interested in selling our products?
For dealer inquiries please send us an email to email@example.com
Please provide detailed information regarding the product and quantity or what questions you have.
We will contact you as soon as possible.